Privacy Policy
Last updated: January 8, 2025
This Privacy Policy describes how ZenoraeAP ("we", "us", or "our") collects, uses, and shares information about you when you use our website and services available at zenorae.online (the "Service"). By accessing or using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect several types of information in connection with the operation of our Service:
1.1 Information You Provide Directly
We may collect information you voluntarily provide when you interact with our Service, including but not limited to:
| Type of Information | Examples | Purpose |
|---|---|---|
| Contact Information | Name, email address, phone number | Communication, support |
| Account Information | Username, password, preferences | Account management |
| Correspondence | Messages, feedback, support requests | Service improvement, support |
1.2 Information Collected Automatically
When you visit or use our Service, we automatically collect certain technical information, including:
Device and Browser Data: We collect information about the device and browser you use to access our Service, including device type, operating system, browser type and version, and unique device identifiers.
Usage Data: We collect information about how you interact with our Service, such as pages viewed, features used, time spent on pages, links clicked, and navigation paths.
Log Data: Our servers automatically record information such as your IP address, access times, referring URLs, and error logs when you use our Service.
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar tracking technologies to collect and store information about your interactions with our Service. Cookies are small data files stored on your device that help us recognise you and remember your preferences.
Types of cookies we may use include:
| Cookie Type | Description |
|---|---|
| Essential Cookies | Necessary for the Service to function properly. Cannot be disabled. |
| Analytical Cookies | Help us understand how visitors interact with our Service. |
| Functional Cookies | Enable enhanced functionality and personalisation. |
| Marketing Cookies | Used to deliver relevant content and measure effectiveness. |
You may configure your browser to refuse all or some cookies, or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our Service.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Providing and Improving the Service
We use your information to operate, maintain, and improve our Service, including to process transactions, manage your account, respond to inquiries, and deliver the features and functionality you request.
2.2 Communication
We may use your contact information to send you service-related communications, such as confirmations, technical notices, updates, security alerts, and administrative messages. With your consent where required, we may also send promotional communications about our services.
2.3 Analytics and Research
We analyse usage patterns and trends to better understand how our Service is used, to diagnose technical problems, and to make informed decisions about product development and improvements.
2.4 Security and Fraud Prevention
We use collected information to monitor for suspicious activity, detect and prevent fraud, protect against unauthorised access, and ensure the integrity and security of our Service.
2.5 Legal Compliance
We may use and retain your information as necessary to comply with applicable legal obligations, resolve disputes, enforce our agreements, and respond to lawful requests from public and governmental authorities.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
3.1 Service Providers
We engage trusted third-party companies and individuals to perform services on our behalf, such as hosting, analytics, customer support, and email delivery. These service providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
3.2 Business Transfers
If ZenoraeAP is involved in a merger, acquisition, reorganisation, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
3.3 Legal Requirements
We may disclose your information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
3.4 Protection of Rights
We may disclose your information if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of ZenoraeAP, our users, or others.
3.5 With Your Consent
We may share your information for other purposes with your explicit consent or at your direction.
4. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
Duration of your use of the Service: We retain data for as long as you maintain an account or actively use our Service.
Legal obligations: We may be required to retain certain information for a minimum period as mandated by applicable laws and regulations.
Dispute resolution: We may retain information as necessary to resolve disputes and enforce our agreements.
When information is no longer required, we take reasonable steps to destroy or permanently de-identify it in a secure manner.
5. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or damage. These measures include encryption, access controls, secure data storage, and regular security assessments.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account credentials associated with your use of the Service.
In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and relevant authorities as required by applicable law.
6. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include:
| Right | Description |
|---|---|
| Access | The right to request a copy of the personal information we hold about you. |
| Rectification | The right to request correction of inaccurate or incomplete information. |
| Erasure | The right to request deletion of your personal information in certain circumstances. |
| Restriction | The right to request that we restrict processing of your information. |
| Portability | The right to receive your information in a structured, commonly used format. |
| Objection | The right to object to processing of your information in certain circumstances. |
| Withdraw Consent | The right to withdraw consent where processing is based on your consent. |
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.
6.1 Marketing Communications
You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions included in those messages or by contacting us directly. Please note that even if you opt out of marketing communications, you may still receive service-related messages from us.
6.2 Cookie Preferences
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you before a cookie is placed. Please refer to your browser's help documentation for instructions on how to manage cookies.
7. Third-Party Links and Services
Our Service may contain links to third-party websites, services, or applications that are not operated or controlled by ZenoraeAP. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you visit or use. We are not responsible for the content, privacy practices, or data handling of third-party services.
8. Children's Privacy
Our Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without appropriate consent, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a child, please contact us immediately using the details below.
9. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those of your country. When we transfer your information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information and that such transfers comply with applicable data protection laws.
By using our Service, you consent to the transfer of your information to countries outside your country of residence, including for the purposes described in this Privacy Policy.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last updated" date at the top of this page. If we make material changes, we will provide you with notice through the Service or by other means, such as email, to the extent feasible.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:
| Contact Method | Details |
|---|---|
| Company Name | ZenoraeAP |
| Address | 662 London Rd, Cheam, Sutton SM3 9BY, United Kingdom |
| contact@zenorae.online | |
| Phone | +44 7965 582530 |
| Telegram | https://t.me/+447965582530 |
| Website | zenorae.online |
We are committed to working with you to resolve any concerns about your privacy. If you are not satisfied with our response, you may have the right to lodge a complaint with a relevant data protection authority in your jurisdiction.